Learner Guide-ICTTEN616 Rectify client services following network outages and faults Certificate I Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCOM001 Communicate in the workplace to support team and customer outcomes SIRXIND001 Work effectively in a service environment SIRXIND003 Organise personal work requirements SIRXPDK001 Advise on products and services SIRXRSK001 Identify and respond to security risks SIRXWHS002 Contribute to workplace health and safety Elective units SIRRFSA001 Handle food safely in a retail environment SIRRINV001 Receive and handle retail stock SIRRMER001 Produce visual merchandise displays SIRRMER002 Merchandise food products SIRXOSM001 Identify and review social media and online platforms for organisational use If you require RPL Kits with comprehensive benchmarking

Units of competency BSBSTR503 Develop organisational policy BSBOPS501 Manage business resources BSBOPS504 Manage business risk BSBOPS601 Develop and implement business plans BSBFIN501 Manage budgets and financial plans If you require RPL Kits with comprehensive benchmarking

procedures and flow chart diagrams for your RTO

Units of competency CHCMGT005 Facilitate workplace debriefing and support processes CHCMGT003 Lead the work team CHCPRP003 Reflect on and improve own professional practice If you require RPL Kits with comprehensive benchmarking

Core units MEM234002A Integrate engineering technologies MEM234035A Maintain and apply technical and engineering skills MSMENV672 Develop workplace policy and procedures for environmental sustainability Elective units MEM234001A Plan and manage engineering-related projects or operations MEM234021A Apply statistics to technology problems MEM234028A Produce and manage technical documentation MEM234029A Produce and manage technical publications MEM23123A Evaluate manufacturing processes BSBLED805 Plan and implement a mentoring program BSBLED806 Plan and implement a coaching strategy If you require RPL Kits with comprehensive benchmarking

Learner Guide-ICTTEN616 Rectify client services following network outages and faults Certificate I Core units SIRXCEG001 Engage theOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce