Learner Guide-RIIERR205D Apply initial response First Aid RTO Policies and Procedures Units of competency TAESUS501 Analyse

Units of competency TAESUS501 Analyse and apply sustainability skills to learning programs TAESUS502 Identify and apply current sustainability education principles and practice to learning programs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency AURTTJ011 Balance wheels and tyres AURTTD004 Inspect and service suspension systems AURTTD002 Inspect and service steering systems AURHTD004 Carry out heavy vehicle wheel alignment operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

present and debate ideas BSBMKG439 Develop and apply knowledge of communications industry BSBMKG433 Undertake marketing activities BSBCMM411 Make presentations If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-RIIERR205D Apply initial response First Aid RTO Policies and Procedures Units of competency TAESUS501 AnalyseOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce