SCORM Compliant Package-PSPGEN111 Apply government processes LGA procedures and programs to meet

procedures and programs to meet legislative requirements Elective units BSBCUS402 Address customer needs Group A BSBMGT401 Show leadership in the workplace Group A BSBMKG419 Analyse consumer behaviour Group A BSBWOR403 Manage stress in the workplace Group A BSBHRM405 Support the recruitment

Core units MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

training and assessment strategies and other important aspects of running a compliant training organisation

organise and facilitate learning in the workplace Elective units CHCLEG001 Work legally and ethically CHCMGT003 Lead the work team BSBHRM40 Support the recruitment

SCORM Compliant Package-PSPGEN111 Apply government processes LGA procedures and programs to meet* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.