SCORM Compliant Package-SIRXCEG002 Assist with customer difficulties Graduate Diploma procedures and programs to meet

procedures and programs to meet legislative requirements Elective units BSBCUS402 Address customer needs Group A BSBMGT401 Show leadership in the workplace Group A BSBMKG419 Analyse consumer behaviour Group A BSBWOR403 Manage stress in the workplace Group A BSBHRM405 Support the recruitment

The self-study guide is a tool that can be used to help a student extend their learning

assess and control safety risks Group C SITHIND002 Source and use information on the hospitality industry Group C If you require RPL Kits with comprehensive benchmarking

Units of competency CHCCOM001 Provide first point of contact CHCCCS030 Determine and respond to carer needs If you require RPL Kits with comprehensive benchmarking

Units of competency CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCCCS020 Respond effectively to behaviours of concern CHCMHS007 Work effectively in trauma informed care CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCCSM005 Develop

SCORM Compliant Package-SIRXCEG002 Assist with customer difficulties Graduate Diploma procedures and programs to meet* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.