Learner Guide-SITHFAB035 Provide silver service DEF aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency ICTCLD301 Evaluate characteristics of cloud computing solutions and services ICTICT443 Work collaboratively in the ICT industry BSBXCS303 Securely manage personally identifiable information and workplace information ICTPRG302 Apply introductory programming techniques If you require RPL Kits with comprehensive benchmarking

Units of competency BSBCRT402 Collaborate in a creative process SIRXQUA001A Develop innovative ideas at work * We can develop additional elective units that are not listed on request (Please contact us for further information)

Early identification of LLND gaps supports equitable participation and retention

Learner Guide-SITHFAB035 Provide silver service DEF aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce