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Units of competency SIRRFSA001 Handle food safely in a retail environment FBPFST4014 Apply sensory analysis in food and/or beverage production FBPTEC4003 Control food contamination and spoilage FBPPPL4008 Prepare and present artisan food and/or beverages * We can develop additional elective units that are not listed on request (Please contact us for further information)
policies and procedures in the construction industry Elective Units CPCCBL3016* Construct battered masonry walls and piers CPCCBL3017* Carry out tuck pointing and repointing to masonry CPCCST3017* Construct stone arches CPCCST3019* Lay stonemasonry stairs CPCCST3021* Restore stone work CPCCST3023 Apply drawing principles to stonemasonry CPCCST3024* Apply conservation principles and practices to heritage stonework CPCCST3025* Carry out basic stonemasonry demolition CPCCST2001* Prepare for stonemasonry construction process If you require RPL Kits with comprehensive benchmarking
Units of competency SIRXECM001 Monitor and interpret online data analytics SIRXMKT002 Use social media to engage customers SIRXECM002 Prepare digital content SIRXCEG006 Provide online customer service If you require RPL Kits with comprehensive benchmarking
Learner Guide
aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)
Learner Guide-HLTAADV002 Support the rights and needs of clients PSP Units of competency SIRRFSA001 HandleOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce