Learning and Assessment Kit-BSBSS00127 Contact Centre Team Manager Skill Set Unit Units of competency AURETU007 Overhaul

Units of competency AURETU007 Overhaul air conditioning and HVAC system compressors If you require RPL Kits with comprehensive benchmarking

Core Units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety HLTPOP005 Work in a population health context HLTPOP006 Contribute to working with the community to identify health needs HLTPOP008 Develop and implement disease prevention and control measures HLTPOP009 Provide information and support on environmental health issues HLTWHS001 Participate in workplace health and safety BSBWOR301 Organise personal work priorities and development Elective Units CHCAOD001 Work in an alcohol and other drugs context CHCCCS001 Address the needs of people with chronic disease CHCCCS014 Provide brief interventions CHCCCS028 Provide client-centred support to people in crisis CHCCCS038 Facilitate the empowerment of people receiving support CHCCCS040 Support independence and wellbeing

Units of competency HLTWHS001 Participate in workplace health and safety SISXCCS001 Provide quality service SISFFIT010 Deliver pre-choreographed or prescribed group exercise to music SISFFIT009 Deliver pre-choreographed or prescribed community fitness If you require RPL Kits with comprehensive benchmarking

Core units FBPRBK3005 Produce basic bread products FBPRBK3006 Produce savoury bread products FBPRBK3007 Produce specialty flour bread products FBPRBK3012 Schedule and produce bread production FBPRBK3014 Produce sweet yeast products FBPRBK3018 Produce basic artisan products FDFFS2001A Implement the food safety program and procedures FDFOHS2001A Participate in OHS processes FDFOP2061A Use numerical applications in the workplace Elective units FBPRBK3008 Produce sponge cake products FBPRBK3011 Produce frozen dough products FBPRBK3017 Operate plant baking processes FBPRBK4001 Produce artisan bread products FBPRBK2002 Use food preparation equipment to prepare fillings If you require RPL Kits with comprehensive benchmarking

Units of competency SISSSCO014 Develop sport coaches TAEDEL301 Provide work skill instruction TAEASS301 Contribute to assessment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBSS00127 Contact Centre Team Manager Skill Set Unit Units of competency AURETU007 OverhaulOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to