Unit Knowledge Guide-HLTDEP003 Take impressions Learner Guide Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Units of competency HLTPOP015 Provide information on smoking and smoking cessation HLTPOP016 Provide interventions to clients who are nicotine dependent HLTPOP014 Assess readiness for and effect behaviour change CHCCCS014 Provide brief interventions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCLD508 Manage infrastructure in cloud environments ICTCLD507 Build and deploy resources on cloud platforms ICTCLD506 Implement virtual network in cloud environments ICTCLD505 Implement cloud infrastructure with code If you require RPL Kits with comprehensive benchmarking

Units of competency PSPRAD001 Work safely in a radiation environment If you require RPL Kits with comprehensive benchmarking

Units of competency AHCTRF207 Renovate grassed areas AHCTRF205 Assist in the preparation of turf surfaces for play AHCMOM203 Operate basic machinery and equipment If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-HLTDEP003 Take impressions Learner Guide Core units SIRXCEG001 Engage theOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner