Learner Resources-SITSS00036 Customer Service Skill Set Session Plan Units of competency SITTTSL002 Access

Units of competency SITTTSL002 Access and interpret product information SITTTSL009 Process travel-related documentation SITTTSL008 Book supplier products and services SITTTSL006 Prepare quotations If you require RPL Kits with comprehensive benchmarking

Units of competency BSBOPS402 Coordinate business operational plans BSBFIN401 Report on financial activity BSBESB401 Research and develop business plans BSBOPS403 Apply business risk management processes BSBOPS401 Coordinate business resources If you require RPL Kits with comprehensive benchmarking

Participate in workplace health and safety

Units of competency AHCBUS514 Negotiate and monitor contracts BSBESB407 Manage finances for new business ventures AHCBUS511 Manage enterprise staff requirements AHCWHS502 Manage work health and safety processes If you require RPL Kits with comprehensive benchmarking

Units of competency CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCDIV003 Manage and promote diversity BSBMGT605 Provide leadership across the organisation CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SITSS00036 Customer Service Skill Set Session Plan Units of competency SITTTSL002 AccessOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all