Learner Guide-CHCDEV005 Analyse impacts of sociological factors on people in community work and services Ready for Sale aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

The kit is designed to cover all units requirements with a range of appropriate assessment methods

Core units BSBDES302 Explore and apply the creative design process to 2D forms BSBDES303 Explore and apply the creative design process to 3D forms CUAACD301 Produce drawings to communicate ideas CUAACD303 Produce technical drawings MSFGN4001 Research and meet ethical and compliance requirements MSFID4012 Decorate residential interiors MSFID4016 Design colour schemes for interior and exterior spaces Elective units BSBCRT401 Articulate

Units of competency CHCCCS017 Provide loss and grief support CHCPAL001 Deliver care services using a palliative approach If you require RPL Kits with comprehensive benchmarking

Units of competency RIICRC319D Saw and cut concrete pavements to initiate planned cracks RIICCM206D Support plant operations If you require RPL Kits with comprehensive benchmarking

Learner Guide-CHCDEV005 Analyse impacts of sociological factors on people in community work and services Ready for Sale aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce