Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set CPP present and debate ideas ICTTEN513

present and debate ideas ICTTEN513 Install

religious and dietary considerations for food production FDFOP3004A Operate interrelated processes in a packaging system If you require RPL Kits with comprehensive benchmarking

Units of competency RIIWHS201D Work safely and follow WHS policies and procedures RIICOM201D Communicate in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBDIV501 Manage diversity in the workplace SITHIND004 Work effectively in hospitality service SITXCCS007 Enhance customer service experiences SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITXFSA001 Use hygienic practices for food safety Group A BSBSUS401 Implement and monitor environmentally sustainable work practices Group B SITHFAB002 Provide responsible service of alcohol Group B SITHFAB004 Prepare and serve non-alcoholic beverages Group B SITHFAB005 Prepare and serve espresso coffee Group B SITXFSA001 Use hygienic practices for food safety Group B SITXFSA002 Participate in safe food handling practices Group B SITXHRM002 SMaintain the quality of perishable items Group B SITXWHS002 Identify hazards

For students wishing to continue on to further academic study

Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set CPP present and debate ideas ICTTEN513Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all