Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking
aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises
Units of competency BSBMGT616 Develop and implement strategic plans FWPCOT6201 Manage community engagement BSBINN601 Lead and manage organisational change FWPCOT5207 Implement sustainability in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units BSBWHS304 Participate effectively in WHS communication and consultation processes ICTGAM401 Produce an interactive game ICTICT418 Contribute to copyright
ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTICT530 Design user experience solutions ICTPRG535 Build advanced user interfaces ICTNPL413 Evaluate networking regulations and legislation for the telecommunications industry ICTNWK612 Plan and manage troubleshooting advanced integrated IP networks ICTPMG613 Manage ICT project planning ICTPRG537 Implement security for applications ICTPRG547 Apply advanced programming skills in another language ICTTEN615 Manage network traffic ICTTEN622 Produce ICT network architecture designs ICTSAD612 Implement and maintain uses of containerisation If you require RPL Kits with comprehensive benchmarking
Unit Knowledge Guide-SITHASC023 Prepare Asian sauces, dips and accompaniments Ready for sale Units of competency SIRXCEG002 AssistOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner