Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CUA Units of competency BSBMKG552 Design

Units of competency BSBMKG552 Design and develop marketing communication plans BSBMKG555 Write persuasive copy BSBPMG430 Undertake project work BSBMKG542 Establish and monitor the marketing mix BSBMKG541 Identify and evaluate marketing opportunities If you require RPL Kits with comprehensive benchmarking

haul and dump truck operations RIIPEO201E Conduct conveyor operations RIISAM205E Cut

Conduct skid steer loader operations using attachments RIIMPO335E

Units of competency ICTSUS402 Install and test power saving hardware ICTSUS403 Install and test power management software * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPOPR2071 Provide and apply workplace information FBPFSY2002 Apply food safety procedures FBPOPR2096 Follow procedures to maintain good manufacturing practice in food processing FBPWHS2001 Participate in work health and safety processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set CUA Units of competency BSBMKG552 DesignOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all