Learning and Assessment Kit-CHCCCS037 Visit client residence AUR Core units BSBAUD411 Participate in

Core units BSBAUD411 Participate in quality audits BSBAUD511 Initiate quality audits BSBAUD512 Lead quality audits BSBAUD513 Report on quality audits Elective units BSBAUD412 Work within compliance frameworks Group A BSBAUD514 Interpret compliance requirements Group A BSBDAT501 Analyse data Group B BSBAUD516 Develop and monitor processes for the management of breaches in compliance requirements Group A BSBAUD601 Establish and manage compliance management systems Group A BSBCMM511 Communicate with influence Group B BSBCRT511 Develop critical thinking in others Group B BSBPEF501 Manage personal and professional development Group B If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

implementation and monitoring of individual leisure and health programs CHCLAH002 Contribute to leisure and health programming If you require RPL Kits with comprehensive benchmarking

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems If you require RPL Kits with comprehensive benchmarking

Units of competency SISSSCO012 Coach sport participants up to an intermediate level SISSSCO002 Work in a community coaching role SISSSCO005 Continuously improve coaching skills and knowledge * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-CHCCCS037 Visit client residence AUR Core units BSBAUD411 Participate inOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to